Accident & Health (pomi) FAQ
How do I access my account?
Visit portal.getpomi.com and log in with your email address and password.
What can I do in my account?
Our portal is a self-service tool for Blanket Special Risk group accident coverages for a variety of groups and businesses. Your account gives you access to a dashboard where you can view all of your group accident portal business at a glance, quote and bind new business, make changes to policies, view your quotes, documents and more in just a few minutes.
I didn't get an email with my log in information to access the portal. What do I do now?
Be sure to check your spam folder. If you need assistance, email [email protected].
How do I get appointed?
To get appointed, fill out the request form here.
How do I make changes to my appointment?
To make changes to your appointment, fill out the request form here.
How do I generate a quote for a new business?
Log in to your account at portal.getpomi.com and select “get a quote” and fill out the required information. You’ll have three policy options to choose from to share with your clients – or select one and bind right on the spot. For more complex and custom policies, like collegiate activities or health and fitness, please fill out the appropriate quote form.
How do I make a policy change?
Log in to your account at portal.getpomi.com and search for the policy number from the main dashboard. From there, select “View” to show the full details of the policy. Then select “Adjust Policy.” For policy changes involving collegiate activities or health and fitness, please contact [email protected].
Is group accident coverage available in all 50 states?
Policies are available in all states except New Hampshire.
How do I view my book of business?
You can access your individual book of business by logging into your account at portal.getpomi.com. Keep in mind this only shows your policies within our pomi portal. It currently does not show any other policies you may have generated outside our portal, such as larger premium policies. We are currently working on a solution to show your entire book of business, including all online portal policies and those placed with other business units within Great American Insurance Group.
Can I search for clients by name or policy number in my book of business?
Yes, you can search by group name, state, policy status, policy or quote number from the main dashboard.
When will I know if my appointment is approved?
You will receive an email when your appointment is approved. You will be asked to sign a contract via DocuSign.
What payment options does my client have?
Direct bill or Agency bill.
Where can I find forms and marketing collateral?
Visit gaig.com/AH and look under Resources and Articles.
How long does it take to get a quote and bind a policy?
Outside the pomi portal, quotes and binding coverage are typically completed between three and five business days. Blanket Special Risk group accident quotes that use the portal are typically completed in less than three minutes.
What if there is a claim?
If you need to make a claim on one of your policies, follow the instructions at gaig.com/AHclaims.
How long does the claim take to process?
The claims process varies on a case-by-case basis; claims are reviewed in a timely manner.
What happens after I file a claim?
After your claim is filed, it will be reviewed by our claim team. They will contact you directly throughout the claims process.
What is the turnaround time for claim reimbursements?
The claims timeline varies. Claims are reviewed in a timely manner. Your claim agent will be able to provide an estimated time frame based on your individual situation.
What information do I need to have on hand to file a claim?
To file a claim, please have the following information available:
- Policy number
- Date of injury
- Description of injury
- Name of insured party and relationship to insured
- Participant DOB
- Participant SSN
- Participant address
- Participant email address
- Primary health insurance/Medicaid information
- Health insurance claim form or EOB
- Receipts of expenses for reimbursement
- Incident report (if available)