Claims Department Update - Greg Kelder, Divisional Senior Vice President, Head of Claims

Great American’s Environmental Division continues to grow and develop our best-in-class claims organization. We are proud to provide the technical expertise needed for every claim situation with the personal attention, professionalism and responsiveness every client deserves.

With an average of 17 years of experience in environmental claim handling , our team takes pride in the expertise and skill level we offer our clients. This year, we continued to build our strong bench of claims professionals as we welcomed attorneys Kevin Winey and Leo Donatucci to the team. It is worth noting that all members of our claims department are attorneys who are also licensed adjusters for all states requiring licensing. Our winning combination of experience, support and resources assures we can provide high-quality service while addressing the ever more stringent regulatory and legal environment in which we operate.

Let’s face it – accidents can happen where potentially costly claims and lawsuits may follow. Our claims team understands what this can mean to an insured and the threat an environmental incident can pose to profitability when a client is faced with a claim or lawsuit. Our claims professionals are prepared to provide the resources and tools needed to mitigate a financial loss. Working alongside an insured’s risk professionals, our team provides expert guidance with the aim of delivering our clients the very best outcome. We stand ready to help – with quality service and experienced legal representation at appropriate rates from our approved panel counsel list.

When emergencies do happen, Great American’s Environmental Division offers a 24-hour emergency response service that can put policyholders in touch with a nationwide network of environmental response and remediation professionals. These professionals are proven experts and recognized leaders in the emergency response industry with the added benefit of pre-established rates and project costs. In addition, our claims team has direct access to in-house technical support staff who are ready to assist throughout the claim process.

Our claims professionals will work quickly and fairly to resolve your claim.

We are proud to be a relationship-focused organization! This is demonstrated throughout the entire claims process with our team. When your client reports a potential claim, they will automatically be assigned a specific claims professional who will handle all their claims needs. This claims professional works with the insured throughout the entire claims process – allowing us to develop a hands-on relationship and rapport with our insureds. As we work to manage insureds’ exposures, we place an emphasis on continued learning to guarantee our team is well-versed on emerging regulatory / litigation issues and industry trends that may confront our policyholders.

Claims is our business. If your client does need to report a claim, the professionals with Great American’s Environmental Division aim to provide responsive and helpful claims customer service. As we continue to grow and expand our team, you can continue to expect experience, prompt communication, efficiency and professionalism throughout the entire claims experience!

Our claims team is stronger than ever and well positioned to continue to serve you and your clients for many years to come. If you have any questions, please contact us, and a member of our team will reach out to you promptly!

Greg Kelder Divisional Senior Vice President and Manager, Director of Claims
Great American Environmental Division

Greg Kelder is a Divisional Senior Vice President with Great American Environmental and serves as Head of Claims. With more than 28 years of environmental claim experience, he has developed particular business acumen in matters related to emerging environmental risks, as well as broader challenges related to pollution, regulation, water policy and sustainability. After earning his law degree, he obtained his Master’s in Environmental Science and Policy. Greg brings specialized environmental claim support and training to our division and is based out of the Exton, Pennsylvania office.