Great American offers world-class claims service. If you have questions about a claim, please contact your agent or use our division-specific claims contacts listed below. If you’re not sure which division issued your policy, please call 800-545-4269 and our customer service representatives will help.
For the best service possible, please have your policy available when you contact us.
Thank you for your business with Great American!
Accident & Health
790 Township Line Road Suite 150
Yardley, PA 19067
800-475-2691
Toll eFax: 800-305-8015
AccidentAndHealth@gaig.com
Crop
301 E Fourth Street, 26th Floor
Cincinnati, OH 45202-4201
513-763-8400
800-587-1553 Ext. 8417
Fax: 513-763-8457
Bob Twomey
Divisional Assistant Vice President
Office Phone: 513-763-8416
btwomey@gaig.com
Equine Mortality
4414 S.W. College Road, Ste 1422
Ocala, FL 34474
800-331-0211
Fax: 513-345-1362
Kathy Coyne
Divisional Assistant Vice President
Office Phone: 352-369-4147
kjcoyne@gaig.com
FCIA - Trade Credit & Political Risk
125 Park Avenue, 14th Floor
New York, NY 10017
212-885-1500
Fax: 212-885-1535
Service and General Information
service@fcia.com
Great American Custom
725 South Figueroa Street, Suite 3400
Los Angeles, CA 90017-2592
213-430-4300
800-687-4453
Fax: 213-683-8004
John Surich
Divisional Vice President
Office Phone: 973-952-9833
john.surich@gamcustom.com
National Interstate
3250 Interstate Drive
Richfield, OH 44286-9000
800-929-0870
985-247-4334
Fax: 330-659-8901
Steve Winborn
Vice President of Claims
steve.winborn@natl.com
Professional Liability
PO Box 1178
Cincinnati, OH 45201
Toll-Free Fax: 855-806-8402
Local Fax: 513-361-5995
PLDClaims@gaig.com
Jesse Gutierrez
Divisional Vice President
Office Phone: 484-873-2115
jfgutierrez@gaig.com
Republic Indemnity
15821 Ventura Blvd.
Encino, CA 91436-2936
818-990-9860
Toll-Free Phone: 800-821-4520
Fax: 818-986-6559
Dave Mitchell
Senior Vice President
Office Phone: 818-382-1100
davem@ri-net.com
Specialty Equipment Services
301 E Fourth Street, 21st Floor
Cincinnati, OH 45202-4201
Chris Wright, AIC
Divisional Asst. Vice President, Claims
Office Phone: 425-649-6084
Toll-Free Phone: 800-833-3549
Fax: 888-719-4793
cwright@gaig.com
AgriBusiness®
301 E Fourth Street, 26th Floor
Cincinnati, OH 45202-4201
513-763-8550
800-567-7359
Fax: 513-763-8549
Janelle Winford
Divisional Assistant Vice President
Office Phone: 513-763-8509
jwinford@gaig.com
Aviation
PO Box 2948
Cincinnati, OH 45202-2948
24 Hour Hotline: 513-369-3838
Melissa Carbone-Moser
Office Phone: 732-455-2777
Fax: 800-354-7204
GAAVclaims@gaig.com
ECA-Nonsubscription
Susan Gattis
Claim Director
Office Phone: 972-250-9135
TXNonSubscriberClaims@gaig.com
sgattis@gaig.com
Excess Liability
50 Parsippany Road, Suite 300
Parsippany, NJ 07054
Fax: 888-223-1317
Jim Siessel
Divisional Senior Vice President
Office Phone: 973-952-9888
jsiessel@gaig.com
Fidelity / Crime
5 Waterside Crossing
Windsor, CT 06095-1548
860-298-7300
Fax: 860-285-0616
Tom Maloney
Vice President, Crime Claims
Office Phone: 860-298-7330
Fax: 860-688-8188
crimeclaims@gaig.com
Ocean Marine / East
65 Broadway, 20th Floor
New York, NY 10006-2503
212-510-0104
Toll-Free Phone: 800-426-9697
Fax: 800-498-2178
Carl Hees
Divisional Senior Vice President
Office Phone: 212-510-0106
chees@gaig.com
Property & Inland Marine
301 E Fourth Street, 21st Floor
Cincinnati, OH 45202-4201
800-584-0835
Fax: 800-811-4751
Josh Schaad
Office Phone: 513-333-6914
jschaad@gaig.com
pimclaims@gaig.com
Specialty Automotive Services
301 E Fourth Street, 20th Floor
Cincinnati, OH 45202-4201
877-429-3826
Fax: 800-838-4013
Pat Sinnard
Assistant Vice President
Office Phone: 877-429-3826
psinnard@gaig.com
Specialty Human Services
301 E Fourth Street, 23rd Floor
Cincinnati, OH 45202-4201
513-333-6962
Toll-Free Phone: 888-317-4828
Fax: 888-307-3180
Doug Svenkerud
Divisional Vice President
Office Phone: 513-287-8170
dsvenkerud@gaig.com
Trucking
301 E Fourth Street, 22nd Floor
Cincinnati, OH 45202-4201
Toll-Free Phone: 800-297-1971
Fax: 877-335-8910
William Riemen
Divisional Vice President, Claims
wriemen@gaig.com
Alternative Markets
301 E Fourth Street, 24th Floor
Cincinnati, OH 45202-4201
877-589-6846
Fax: 888-223-1317
Thomas Jabs
Divisional Senior Vice President
Office Phone: 513-287-8132
tjabs@gaig.com
Bond
301 E Fourth Street, 24th Floor
Cincinnati, OH 45202-4201
513-369-5000
Fax: 513-369-5027
Dave Kitchin
Divisional Senior Vice President
Office Phone: 513-412-4602
dkitchin@gaig.com
Environmental
397 Eagleview Blvd., Suite 100
Exton, PA 19341
Policyholder Emergency Hotline: 800-340-3399
Other claims:
envdiv-claims@gaig.com
Fax: 513-564-3460
Gregory Kelder
Division Vice President Claims
Office Phone: 484-212-7706
Cell Phone: 484-269-0548
Toll-Free Phone: 888-828-4320
gkelder@gaig.com
Executive Liability
1515 Woodfield Road, Suite 500
Schaumburg, IL 60173-5499
847-330-6750
Fax: 513-864-3750
Kevin Gadbois
Divisional Executive Vice President, Claims
Office Phone: 847-330-6763
eldclaims@gaig.com
Financial Institution Services
301 E Fourth Street, 20th Floor
Cincinnati, OH 45202-4201
877-429-3826
Fax: 800-838-4013
Pat Sinnard
Assistant Vice President
Office Phone: 877-429-3826
psinnard@gaig.com
Mid-Continent Group
1437 South Boulder, Suite 200
Tulsa, OK 74119-3693
918-587-7221
Toll-Free Phone: 800-722-4994
Fax: 918-588-1294
Kirby Pancoast
Senior Vice President
Office Phone: 918-588-1270
kpancoast@mcg-ins.com
Ocean Marine / West
1350 Treat Blvd.
Walnut Creek, CA 94596-2133
925-935-8557
Fax: 925-935-8636
Tom Nager
Divisional Vice President
Office Phone: 925-988-2225
tnager@gaig.com
Public Sector
301 E Fourth Street, 19th Floor
Cincinnati, OH 45202-4201
Fax: 513-345-9351
PublicSectorClaims@gaig.com
Carole Lofness
Divisional Vice President
Office Phone: 513-763-8656
clofness@gaig.com
Strategic Comp
PO Box 6960
Metairie, LA 70009
You can submit a claim via:
1-877-836-1555
Fax: 1-855-277-6359
Pauline Parquet
Divisional Senior Vice President, Claims
800-467-7725 ext 336
pparquet@strategiccomp.com